Senior Client Manager

REPORTING TO: Head of Sectors

STATUS: Permanent/Full-Time

PURPOSE OF THE POSITION:

The individual will be working closely with and managing a team to create and develop creative and high impact integrated business campaigns for clients. The individual needs to have a passion for storytelling, loves translating tech to the media, is a master at integration and managing details, learns and executes in a fast-paced environment, and brings energy and enthusiasm to everything they do. The role also will need to have good budget management skills, strong in developing and maintaining client relationships, and be a dynamic team-player, able to manage and mentor junior team members.

Responsibilities:

Client Engagement

  • Provide strategic counsel to key clients & serve as a trusted advisor on clients & competitors
  • Manage & grow senior level client relationships
  • Assure internal & external stakeholders are aligned
  • Direct activity on assigned accounts, keeping clients informed of account direction and maintaining forward momentum on projects
  • Presents agency work/proposals to clients and supports other team members in same
  • Negotiate & manage client expectations & satisfaction
  • Assist in strategy, planning and budget setting processes

Business Acumen and Strategic Thinking

  • Develop & execute integrated communication plans
  • Participate in budget & resource management & tracking team utilization
  • Drive cross-team integration/ collaboration
  • Build awareness & showcase capabilities, talent & results internally & externally
  • Ability to detect and mitigate possible issues, conflicts, and disruptions in the business

New Business Development

  • Assess validity and value of new & organic growth opportunities
  • Serve as project manager in preparation & delivery of organic growth or new business proposal content & in-person pitch meetings
  • Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape
  • Inform, educate & influence existing and potential future clients directly on WE value and positioning relative to competing agencies
  • Have a keen eye for opportunities to expand agencies scope and value add to the clients
  • Is able to connect the dots and see the bigger picture for the client and agency

People Leadership:

  • Manage career development & performance of direct reports
  • Mentor and motivate staff with the goal of retention and development
  • Oversee resource allocation across team including staffing/hiring/onboarding new talent
  • Partner with Human Resources to manage employee relations issues
  • Manage up & educate senior staff on crisis issues, & client/team satisfaction
  • Model & hold team accountable to demonstrating agency values

Stakeholder Engagement

  • Build & grow relationships with key, senior level media/influencers
  • Solicit & share feedback/perception from media & influencers regarding client(s), competition & position in the industry in order to counsel clients & inform actions
  • Identify global, digital & social communication trends; educate clients/agency
  • Conceive & tell strategic stories apart from client business milestones
  • Manage junior level staff on global influencer processes & trends

Digital & Social Acumen

  • Identify & drive digital/social media strategies; either standalone or as elements of communication plans
  • Support the establishment of social media objectives & goals across the account
  • Articulate emerging media platforms & if/how they meet client’s business needs
  • Lead clients in understanding the importance of social media engagement

Qualifications:

  • A minimum of 6 years of communications experience (marketing, internal communications, external communications), across PR agencies and/or in-house roles
  • Good understanding of the global media/platforms landscape including strong relationships with Singapore-based journalists and media
  • A track record of running successful campaigns in Asia is a requirement
  • Experience in community management, influencer engagement, and social media campaigns is a must
  • Superior written and verbal communications skills; demonstrated ability to effectively multitask, delegate and manage assignments and accurately evaluate others’ work
  • Writing skills – you will be a master of words and can/should be able to articulate and write proper digital/data first proposals or communications proposals
  • Ability to act as a daily client contact for multiple clients simultaneously and possesses a track record of responsible, client-related finance management, including comprehensive managing within client budgets
  • Able to manage and inspire a team and to make sound judgments daily, knowing when to seek senior counsel
  • Fluency in English (written and spoken) required. A second regional language such as Mandarin would be a bonus
  • Leadership experience mentoring a junior is preferred

Equal Opportunity: WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, marital status, or other legally protected class status. Diversity and Inclusion: WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas

Applicants are encouraged to submit their applications without their self-portrait, information on age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, marital status, or other legally protected class status.

If you are interested in this role and match the experience desired, please apply here.