Client Manager

REPORTING TO: Head of Sectors

STATUS: Permanent/Full-Time

PURPOSE OF THE POSITION:

The Client Manager will focus on three key areas – 1) client management and relations, 2) team growth and momentum and 3) people management.

This position will have the ability to manage multiple fast-paced regional and multi-market client relationships, spanning across some of the biggest brands globally.

The individual will have the opportunity to work in a highly dynamic environment across multiple teams (data, creative, planning) and in partnership with multiple decision makers.

It is crucial that the individual has the ability to be flexible based on a constantly changing business environment; demonstrated experience working with various stakeholders; experience generating creative and strategic campaign ideas that further business goals for both our clients; and balance that with the business goals of WE Communications.

Responsibilities:

Client Relations

  • Provide strategic counsel to key clients & serve as a trusted advisor on clients & competitors
  • Manage & grow senior level client relationships
  • Assure internal & external stakeholders are aligned
  • Negotiate & manage client expectations & satisfaction
  • Participate in, and may drive, communication planning
  • Manages and tracks budgets ensuring programs are delivered on budget and within client’s expectations
  • Ensure flawless execution of all program elements across multichannel programs that incorporate digital and social media communications

Influencer Engagement

  • Build & grow relationships with key, senior level media/influencers
  • Identify global, digital & social communication trends; educate clients/agency
  • Conceive & tell strategic stories apart from client business milestones
  • Manage junior level staff on global influencer processes & trends
  • Solicit & share feedback/perception stakeholders regarding client(s), competition & position in theindustry in order to counsel clients & inform actions

Business Acumen and Strategic Thinking

  • Develop & execute integrated communication plans
  • Contribute to agency strategic planning initiatives
  • Participate in budget & resource management & tracking team utilization
  • Drive cross-team integration/ collaboration
  • Build awareness & showcase capabilities, talent & results internally & externally
  • Ability to detect and mitigate possible issues, conflicts and disruptions in the business

New Business Development

  • Assess validity and value of new & organic growth opportunities
  • Work with the leadership team to identify new opportunities and determined if prospective business qualifies for pursuit
  • Responsible for some existing account growth and diversification metrics
  • Begin coordinating and pursuing cross-account/practice & global business opportunities
  • Serve as project manager in preparation & delivery of organic growth or new business proposal content & in-person pitch meetings
  • Share industry POV and strong understanding of shifts and opportunities in the competitive agency landscape
  • Inform, educate & influence existing and potential future clients directly on WE value and positioning relative to competing agencies

Digital & Social Acumen

  • Identify & drive digital/social media strategies; either standalone or as elements of communication plans
  • Support the establishment of social media objectives and goals across the account
  • Articulate emerging media platforms & if/how they meet client’s business needs
  • Lead clients in understanding the importance of social media engagement

People Leadership

  • Manage career development & performance of direct reports
  • Mentor and motivate staff with the goal of retention and development
  • Oversee resource allocation across team including staffing/hiring/on boarding new talent
  • Partner with Human Resources to manage employee relations issues
  • Manage up & educate senior staff on crisis issues, & client/team satisfaction
  • Model & hold team accountable to demonstrating agency values

Qualifications:

  • A minimum of 4 years communications experience (branding, marketing, internal communications, external communications) across PR agencies and/or in-house roles
  • Good understanding of the Asian media landscape including strong relationships with Singapore based reporters and media
  • Track-record of running successful campaigns in Asia is a requirement
  • Sound knowledge and interest in the Healthcare/Technology sector is a requirement
  • Experience in community management, influencer engagement and social media campaigns is preferred
  • Fluency in English (written and spoken) required. A second regional language such as Mandarin would be a bonus
  • Any leadership experience mentoring a junior would be a bonus
  • Strong interest in the Corporate/ Tourism sector is a bonus

Equal Opportunity: WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, marital status, or other legally protected class status. Diversity and Inclusion: WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas

Applicants are encouraged to submit their applications without their self-portrait, information on age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, marital status, or other legally protected class status.

 

If you are interested in this role and match the experience desired, please apply here.