Rinkoo has been an experienced Principal Learning and Development Specialist with the Institute of Public Administration and Management, Civil Service College (IPAM-CSC). She has spent 24 years with the College. With effect from 1 March 2019, Rinkoo became CSC’s Associate and Learning Consultant and is currently freelancing for both public and private sector.

She has more than two decades of practical work experience in the field of Human Resource Development (HRD) and Learning and Development (L&D). Her work covers curriculum design, development, delivery across various fields (in particular Public Sector Service Delivery, HRD, Leadership & Management, Personal development, Written /Oral Communications and Resilience work). She is now frequently involved in managing a number of consultancy projects particularly in the domain of Service Delivery and Management.

Her clients include MUIS, MSF, HTA, MOM and Sentosa Development Corporation. In addition to classroom delivery and consultancy work, Rinkoo is also well versed in designing interactive e learning packages and learning objects. Rinkoo’s work also involves establishing relationships with CSC’s stakeholders and partners particularly the Public Sector QSM(Service-related) community. Together with CSC, she works in partnership with various agencies to develop integrated capability-building solutions.

Today, Rinkoo’s current areas of expertise spans on domains beyond Service Management/Delivery to Resiliency and Personal effectiveness. Among many programmes, Rinkoo singlehandedly designed and delivered the refreshed Public Sector Transforming Customer Experience for Service Leads/Senior Managers and Deputy Directors, a CSC milestone programme which launched last November 2018. The programme feedback has been excellent (scoring 4.65 out of 5( 5 being the best).She has already completed three public run runs and is conducting the next in-house programmes for clients like SLA /PUB/HDB.

Rinkoo has a Doctorate in Business Administration from New South Wales where she graduated in the year 2008. Rinkoo also holds a Bachelor of Arts degree in Mass Communication(1992) from Australia. In addition she holds a Masters of Arts in Mass Communication from USA (1996).

Prior to joining CSC, Rinkoo was with an established government linked publishing company where she gained five years commissioning local and international book titles and was in charge of the editorial function working closely with local and international book authors.